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Frequently Asked Questions

Find answers to our most common questions here.

Product Fit & Installation

What bouncyband will fit my furniture?

We offer versions for different chair and desk sizes:

For Chairs:

  • 13–17” (most elementary sized chairs)
  • 17–24” (most middle school & high school chairs)
  • 10–24” (universal model that fits mostly any chair)

For Desks:

  • 20–28” (most standard school desks)
  • 31-38" (most wide desks)

We recommend you measure for the best fit.

How do I install my new sensory tool?

Installation is quick and easy for most products. Visit our product assembly page for visuals, videos, and step-by-step guidance.

Benefits & Research

Are bouncybands quiet?

Yes! BouncyBands are designed to allow movement without disturbing the class.

Do they help children focus?

Research from Clemson University shows that using BouncyBands can increase attention by approximately 10%—about 35 extra minutes of focus per day. Learn more about the added benefits on our research page.

Are the materials safe?

Absolutely. All bands are latex-free, lab-tested, and have won awards for safe classroom use.

Ordering, Shipping & Returns

Where do you ship?

We currently ship to the USA. For Europe, please contact one of our authorized distributors.

How much does shipping cost, and how long will it take?

Shipping costs vary by order size and location. Standard US shipping typically takes 3–7 business days. International shipping times depend on your local distributor. If your purchase totals more than $100 on our website you will receive free shipping.

How do I place a purchase order or get a W‑9?

You can find our w-9, purchase order form and directions directions, as well as downloadable forms on our forms tab.

What is your return policy?

We offer a 30-day satisfaction guarantee. Return your product for a full refund (shipping not included).

Usage & Best Practices

How do I talk to my child’s teacher about using a BouncyBand?

Many teachers love the focus benefits! You can mention that BouncyBands are quiet, safe, and research-backed. We also provide tip sheets to help introduce them to your classroom. Visit our parent resources page to download.

How do I care for my bouncyband?

Wipe clean with a damp cloth and mild soap. Avoid prolonged exposure to heat or direct sunlight to keep the bands elastic.

Additional Products & Resources

Do you offer other products for home or sensory support?

Yes! We have 6 different collections of Bouncyband solutions that adress various sensory needs. Explore our full catalog here.

Where can I find more help or guidance?

For more information or support, visit our support tab, where you'll find contact information. Our team is happy to assist with any questions.